Orders are generally processed within 1–3 business days before shipment.

Once your order has been processed and dispatched, available tracking information will be provided.

Estimated delivery within the United States is generally 5–10 business days after order processing.

Delivery estimates may vary due to destination, carrier conditions, holidays, weather, customs procedures, or other circumstances outside our direct control.

Yes. Orders of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be shown at checkout before payment.

Shapeonix uses a multi-location fulfillment model. Depending on inventory availability, product requirements and your delivery destination, an order may be fulfilled from different fulfillment facilities or partner facilities.

This means Shapeonix orders do not necessarily ship from one single location.

Yes. When your order has shipped and tracking becomes available, shipping confirmation with available tracking details will be provided.

Please allow some time after dispatch for tracking information to become active.

Carrier tracking can occasionally take additional time to update.

If your tracking information has not changed for an extended period or your package appears significantly delayed, contact us at service@shapeonix.com .

Please include your order number and the email address used when placing the order so our customer service team can review the available shipment information.

Orders may be changed or cancelled before they have been shipped.

Please contact service@shapeonix.com as soon as possible if you need to request a change or cancellation.

Once an order has shipped, changes or cancellations may no longer be possible. Where applicable, you may request a return after delivery in accordance with our Return & Refund Policy .

Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to the conditions described in our Return & Refund Policy .

Before sending an item back, contact service@shapeonix.com .

Include your order number, the item you wish to return and the reason for your request. Our customer service team will review the request and provide the applicable return instructions and return address.

Please do not send a return to our registered business address or to any address that has not been provided or confirmed by our customer service team.

For returns that are not related to a product quality issue, fulfillment error, damaged item, defective item or incorrect product, return shipping costs are the customer's responsibility.

If an order arrives damaged, defective, incorrect or materially different from its product description, Shapeonix will provide an appropriate replacement, refund or return solution at no additional cost where the issue is confirmed.

Contact service@shapeonix.com and provide:

• Your order number
• The email address used for the order
• A brief description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant

Once the issue has been reviewed and confirmed, our team will provide the appropriate replacement, refund or return instructions.

If an item appears to be missing, contact service@shapeonix.com with your order number and details of the missing item.

Our team will review the order and available fulfillment information and assist with the appropriate next steps.

Approved refunds are issued to the original payment method.

Shapeonix generally processes an approved refund within 1–3 business days. After the refund has been issued, it generally takes an additional 5–10 business days to appear through the original payment method.

Actual posting times may vary depending on your bank, card issuer or payment provider.

Product-specific information is provided on the applicable Shapeonix product page.

Depending on the item, this may include dimensions, materials, fragrance format, capacity, power requirements, available options, care information, setup guidance and other relevant specifications.

We recommend reviewing the product page carefully before ordering.

Different fragrance formats suit different spaces and daily routines. Consider how you prefer to introduce scent, where the product will be used and whether you prefer a passive or powered fragrance experience.

Setup and use vary depending on the product.

Reed diffusers may require inserting reeds into the fragrance vessel. Electric diffusers and fragrance warmers may require a power source and basic setup. Candles and fragrance products should always be used in accordance with the care and safety guidance supplied with the product or shown on its product page.

Always review the instructions for the specific product before first use.

Compatibility depends on the individual diffuser or fragrance product.

Use only fragrance materials that are identified as compatible with the specific Shapeonix product. Review the applicable product page and product instructions before adding oils, fragrance liquids, wax or other materials.

We aim to present Shapeonix products as clearly and accurately as possible.

Small differences in the appearance of materials, finishes, glass, ceramics, wood tones, fragrance liquids or packaging may occur. Screen settings, photography, room lighting and surrounding colours can also affect how a product appears online.

Please review the product description, specifications, dimensions and available options before ordering.

Shapeonix uses secure encrypted connections during checkout to help protect information transmitted during the payment process.

Available payment methods are displayed directly at checkout.

The options shown during checkout are the payment methods currently available for your order and delivery destination.

Our customer service team can be reached by email or phone.

Email: service@shapeonix.com

Phone: +86 135 4405 2587

Support Hours: 9:00 AM–6:00 PM Pacific Time

If your question concerns an existing order, include your order number and the email address used when placing the order.

Shapeonix is operated by Handan Yucheng Information Technology Co., Ltd.

Registered Business Address: No. 009, Technology Entrepreneurship Base, No. 3005 Tianyu Road, Wei County Economic Development Zone, Handan, Hebei, China.

Handan Yucheng Information Technology Co., Ltd. is responsible for the operation of shapeonix.com, including online store operations, order processing, customer service and related e-commerce activities.