Order Processing

Shapeonix orders are generally processed within 1–3 business days after an order has been successfully placed.

Processing time is separate from shipping time. During processing, the order is confirmed, prepared and arranged for shipment before it is handed over to the applicable carrier or fulfillment provider.

Business days generally exclude weekends and U.S. public holidays.

Once an order has shipped and tracking information becomes available, the available tracking details will be provided.

Estimated U.S. Delivery

After processing, estimated delivery within the United States is generally 5–10 business days.

Most orders are therefore expected to arrive approximately 6–13 business days after the order is placed.

Delivery times are estimates rather than guaranteed arrival dates.

Carrier conditions, weather, holidays, unusually high shipping volumes, the delivery destination, transportation interruptions, customs or transportation procedures where applicable, and other circumstances outside our direct control may affect delivery times.

Fulfillment & Shipping Origin

Shapeonix uses a multi-location fulfillment model.

Depending on inventory availability, product requirements, order characteristics and the delivery destination, orders may be fulfilled from different fulfillment facilities, including third-party partner facilities.

The fulfillment location for an individual order may therefore vary. Shapeonix does not represent that every order ships from one single local warehouse.

Regardless of which fulfillment location is used, the processing and estimated U.S. delivery times stated in this Shipping Policy apply unless different information is clearly disclosed before purchase.

Because Shapeonix offers different home fragrance formats, including candles, diffusers, fragrance warmers, essential oils and related products, items within the same order may sometimes be stored or fulfilled from different facilities.

Free Shipping

Orders with a merchandise total of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be shown at checkout before payment is completed.

The shipping options and charges applicable to your order will be displayed during checkout.

Order Tracking

Shapeonix provides available tracking information so customers can follow the progress of their shipments.

Once your order has shipped and tracking information becomes available, shipping confirmation and the available tracking details will be provided.

Please allow some time after shipment for tracking information to become active or for the carrier to display its first tracking update.

If your tracking information has not updated for an extended period, or your shipment appears significantly delayed or lost, please contact service@shapeonix.com .

Please include your order number and the email address used when placing your order.

Shipping Address

Please review your shipping information carefully before completing your order.

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice that the shipping address is incorrect or incomplete after placing an order, contact service@shapeonix.com as soon as possible.

Requests to change shipping information can be accepted before an order has shipped.

Once an order has shipped, we may no longer be able to change its delivery address or other shipping details.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Orders may be changed or cancelled before shipment.

Once an order has shipped, cancellation or modification may no longer be possible.

Where applicable, you may instead request a return after delivery in accordance with our Return & Refund Policy .

Delivery Delays

Although we aim to keep Shapeonix orders moving as smoothly as possible, occasional delivery delays may occur.

Delays may result from carrier disruptions, severe weather, holidays, unusually high shipping volumes, transportation interruptions, destination-specific circumstances or other events outside our direct control.

If your order appears significantly delayed, contact service@shapeonix.com and include your order number.

Missing or Undelivered Orders

If your tracking information shows an unexpected delivery issue, has not updated for an extended period, or your package has not arrived within the expected timeframe, please contact our customer service team.

To help us review the shipment, please provide:

We will review the available order and tracking information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the shipment and determine the appropriate next steps.

A tracking status showing “Delivered” does not prevent you from contacting Shapeonix if you have a genuine delivery concern.

Split Shipments

In some circumstances, items from the same Shapeonix order may be shipped separately.

This may happen when different fragrance formats or home fragrance products are stored or fulfilled at different facilities, or when separate fulfillment arrangements are required for particular items.

If your order is divided into multiple shipments, the packages may arrive at different times and may have separate tracking information.

Damaged, Defective or Incorrect Items

If your Shapeonix order arrives damaged, defective, incorrect or materially different from its product description, please contact service@shapeonix.com .

Please provide your order information together with relevant photographs or other supporting information whenever possible.

Depending on the product, helpful photographs may include the item itself, outer packaging, glass or ceramic components, diffuser or warmer parts, containers, accessories, leaked or damaged packaging, or any other affected area.

After reviewing and confirming the issue, Shapeonix will provide an appropriate replacement, refund or return solution at no additional cost to the customer.

Questions About Shipping or Delivery

For questions about processing, shipping, tracking, delivery or an existing shipment, contact the Shapeonix customer service team.

Email service@shapeonix.com and include your order number whenever your request concerns an existing purchase.